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Return Policy

  

Returns

Our return policy lasts 7 days from the day of your delivery, after the completion of which we can no longer offer refund.

Items purchased on final discount are not eligible for returns. Return is applicable and chargeable at INR 150 if envelope box, INR 300 if small, medium and large box, covering restocking and one side shipping charges. If the customer sends the product, there will be no additional charges, to be eligible for a return, your item must be.

  • Unused.

  • In the same condition that you received it.

  • In its original packaging.

To complete your return, we require proof of purchase including images and videos of original product and packaging. In case of refund, it takes upto 2 weeks to be processed.

Personalized Items:-

Personalized items are non-refundable and non-exchangeable, unless there is a defect or error on our part. Please double-check your personalization details before placing your order.

Orders for personalized items cannot be cancelled once production has begun. If you need to make changes to your order, please contact us as soon as possible.

 

Exchange

Our exchange policy lasts 7 days from the day of your delivery, after the completion of which we can no longer offer exchange.

We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items. 

Exchanges on grounds other than defects/damage are chargeable at INR 150 if envelope box, INR 300 if small, medium and large box, covering restocking and one side shipping charges.

Once the product is received back to our warehouse and quality check is done, we will give you a one-time discount code after deducting the exchange charges and you can then purchase the product you want from our website. 

 

Delivery Schedule

We understand that your privacy is important to you and we respect that. We assure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking “Track Order” and find the order status.

 

Cancellation by HIE Style 

There may be certain orders that we cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Hie identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been canceled fully or partially or if any additional information is required to accept your order.

 

Cancellation by customers

Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customers can always check the status of their order from  Track Order . Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction.

NOTE: In the event that the amount has been deducted from your account but the transaction failed and amount received in our account that time we will refund the amount to your account at the earliest.